What to know before starting an entry-level job in IT

You're not alone on your journey into a new job in tech.

7 months ago   •   3 min read

By Philip van Rijk
Table of contents

The job market has shifted over the last two years and it has been more difficult to find work in certain sectors. If you’ve been looking for a job or are considering a career switch, working in tech can give you more opportunities and job stability. While the entry into the tech industry may seem like a big leap, there are a few things you can do to make this transition easier.

What education do I need to start an entry-level IT job?

While most jobs in tech require a bachelor's degree, you can save yourself time and money by completing a certified course instead. Getting an education in IT support fundamentals is at your fingertips so you can be on your way to a new career! Codaisseur offers a free Work in Tech program, developed by INCO and with support from Google.org and Coursera, that you can complete fully online and at your own pace.

After completing the program, you'll receive the Google IT Support Professional Certificate. Additionally, you'll be prepared for the CompTIA A+ exams, the industry standard certification for IT, so you’ll earn a dual credential when you complete both!

What are the benefits of starting an IT support job?

Jobs in IT support are a solid entry into the tech industry and offer possibilities to grow. For example, employees at Google have built their careers with foundations in IT support. As the tech industry continues to develop, roles in technical support are becoming more in demand and the job opportunities are widely available.

Some of these IT roles include:

●  IT Administrator

●  Network Administrator

●  Help Desk Technician

●  Network Support Technician

●  and more!


Learning the right skills and knowledge will help you succeed in an entry-level IT job. While each job will present its own unique challenges, we’ve listed the main responsibilities of an IT support role below. Getting to know the role will help you find out if this is the right path for you.

Support customers with technical issues

As an IT Support professional, your main responsibility will be supporting customers with technical issues and providing solutions for them. Having previous experience with customer service is an advantage while you can learn new technical knowledge. Providing technical support involves analyzing problems with software, keeping the customer informed about the issue and taking steps to offer a solution. You will interact directly with customers so having soft skills in communication and problem-solving is very important.

Diagnose, troubleshoot and identify solutions

After analyzing customer issues, you will take steps to troubleshoot problems and reach a solution. With the knowledge of IT fundamentals you’ll gain from completing the free course, you will be able to better identify solutions and share customer questions to the right team member. You will build your experience and help improve the technologies in your organization.

Provide product support and development

While managing tickets and interacting with customers, you will also identify product issues and improvements to develop the product. You will document all issues and customer interactions, troubleshooting efforts, and solutions provided. Working with the IT team, you will make technical issues known so the team can work on resolving and preventing similar issues from occurring again.

Collaborate with Development Teams

You will work closely with the support and development teams in the organization as they will help provide solutions and technical fixes. It’s necessary to be able to translate issues from customers to the development team so they can focus on solving the problem. You will also need to stay informed of the latest product developments to share updates in customer cases. With your awareness of customers’ technical issues, you can contribute to the development of IT infrastructure projects.

Now that you have a better idea of what an entry-level job in IT looks like, you can start to prepare and build your knowledge. Start your IT fundamentals education for free and you’ll also have access to the career accelerator program. You’ll be ready to start your new role in no time!

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