How to succeed in the Work in Tech program

It’s your effort and focus that counts!

3 months ago   •   3 min read

By Diana de Block
Table of contents

The Work in Tech program is a free, online education that teaches you the fundamentals of IT support. Through the highly interactive content developed by Google employees, you’ll practice real-world IT support scenarios and learn valuable skills to bring into a new role. After completing the 5 courses of the program, you’ll be prepared to start an entry-level job in IT!

But what’s needed to successfully complete the program?

First, you’ll want to dedicate your time and plan your study periods well. It’s helpful to set up a structured schedule for yourself to complete the courses and give yourself enough breaks in between. Because the program is self-paced, you will need to stay motivated and hold yourself accountable to your own progress. By putting in 10 hours per week, you’ll be able to complete the program in under 6 months. It’s a small commitment compared to a four-year degree!

It’s also common that learning new technical information can be challenging. Don’t worry if you get stuck at any point. The Work in Tech program with Codaisseur offers guidance during, and after completing the program with career accelerator training.

How is the online program structured?

The courses involve a mix of video lectures, assessments, and hands-on labs. You’ll be introduced to troubleshooting, customer service, networking, operating systems, system administration, and security. This will give you the foundational IT skills required for an entry-level job. After completing the program, you'll receive the Google IT Support Professional Certificate. Additionally, you'll be prepared for the CompTIA A+ exams, the industry standard certification for IT, so you’ll earn a dual credential when you complete both. That’s two certificates that you can share with future employers, for the effort put into one education program!

What exactly will I learn?

Getting to know the curriculum of the program before starting will give you a better idea of what’s expected. While a lot or all of the material may be new to you, giving yourself the time to study and absorb the information will allow you to learn effectively.

You will learn the skills needed to succeed in an IT support role including:

●  Customer service

●  Troubleshooting

●  Network protocols

●  Cloud computing

●  Windows operating system

●  Linux command line

●  Systems administration

●  Encryption algorithms and techniques



Each course covers a different topic which we will highlight below:

Course 1: Technical Support Fundamentals

In this first course, you’ll start with the basics of the world of Information technology and learn how a career in tech could look like for you. The learning weeks include Introduction to IT, Hardware, Operating System, Networking, Software, and Troubleshooting.

Course 2: The Bits and Bytes of Computer Network

This course is designed to provide a full overview of computer networking. You will cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Course 3: Operating Systems and You: Becoming a Power User

In this course,  through a combination of video lectures, demonstrations, and hands-on practices, you will learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

Course 4: System Administration and IT Infrastructure Services

You will get to know the infrastructure services that keep all organizations up and running. You will also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you will learn how to recover organizations’ IT infrastructure in the event of a technical dilemma.

Course 5: IT Security: Defense against the digital dark art

This course covers a wide variety of IT security concepts, tools, and best practices. The course is rounded out by putting different concepts together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into organizations or teams.

Getting started on your new career in tech is just a few courses away. Sign up for the free Work in Tech program with Codaisseur below!

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